Refund and Returns Policy
Our Commitment
Every item at dogIDs is made to order just for you and your dog. Because personalized products are custom-built, our return policy differs from standard retail, but we stand behind everything we make.
Personalized & Custom Items
Personalized collars, ID tags, leashes and harnesses are crafted to your specifications and cannot be resold. For this reason, custom items are not eligible for return or exchange unless:
- The item arrives damaged or defective;
- The personalization is incorrect due to an error on our part (misspelling, wrong font, wrong size);
- You receive the wrong item or the wrong color.
Non-Personalized Items
Items that are not personalized may be returned within 30 days of delivery, unused and in original packaging, for a full refund of the item price.
How to Start a Return
- Email us at [email protected] with your order number and a photo of the item.
- We will reply within 1 business day with return instructions.
- Once the item is received and inspected, approved refunds are issued to the original payment method within 5–7 business days.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrectly personalized, we will replace it at no cost to you. Please contact us within 14 days of delivery and include photographs so we can correct the issue quickly.
Non-Returnable Items
- Items with custom engraving, embroidery or printing;
- Items showing signs of wear, pet hair, odor or damage caused after delivery;
- Gift cards and promotional items.
Shipping Costs
Original shipping charges are non-refundable unless the return is the result of our error. Return shipping for non-personalized items is the responsibility of the customer.
Contact Us
Questions about a return? Reach our team at [email protected]. We answer every message within one business day.
Shipping Address for Returns
Returns department, dogidsu.shop — please email [email protected] first to obtain your return authorization number before shipping anything back.